Stornierung/Rückerstattung
In order to be entitled to a refund, the cancellation must be done according to the conditions below.
Cancellation conditions 1
Applies primarily to bookings containing 1–30 persons where none of the criterias for cancellation condition 2 are met. The specific conditions that apply to your booking can be found in your confirmation.
Cancellation conditions 2
Applies primarily to to bookings with the following content. • Bookings with more than 30 persons and/or Conference • Bookings paid by invoice by companies • Companies with annual agreements • Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your confirmation.
Refund
When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Refunds are made upon receipt and depend on the working times of banks.